1. What is the most serious IS problem you can identify from what you learned from the department heads?

What is the most serious IS problem you can identify from what you learned from the department heads?

You use what you’ve learned to create a model of some of GearUp’s current information systems. You share this with your manager, Devin. He is impressed with your work.

Your manager, Devin Boyd, stops by your cubicle to share his support of your recent efforts. He explains that he has noticed you doing a lot of outside work to understand GearUp. He offers to set up some breakfast and lunch meetings with department heads so you can learn more about their information needs and IS usage. You agree eagerly and express your gratitude for his support. Devin cautions you to keep the meetings short since these are busy people.

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You meet with Addison, the Lead Buyer. Addison tells you that she leads a department of twenty-five buyers who contact suppliers and negotiate deals with them. She explains that each buyer keeps his or her own record of suppliers and the experience he or she had with them. Buyers are proud of their important position within the company and enjoy a high status and high compensation.

You meet with Drew, the head of Operations. Drew tells you that his team contacts suppliers from their “giant file” for photos and descriptions of the goods. Drew holds up a paper filing system for contact information proudly, explaining that he is the keeper of the file and everyone must come through him to get the contact information they need. His department then uses the photos to create attractive information on GearUp’s website, designed to encourage people to buy.

 

After your meetings, Devin asks you to think about what you heard from the department heads. He challenges you to identify an IS problem in GearUp.

What is the most serious IS problem you can identify from what you learned from the department heads?

Answer

There is no online, accessible system for supplier information, including contact information and reviews.